Case Studies
Regional Bank Deflects 36% of Contact Center Calls with Digital Self-Service Options Integrated in its IVR Tree
This guide will help you find the right Digital Self-Service platform — one that will empower your team to transform customer processes into intuitive digital self-service journeys. Get advice and tips for your selection process...
Global Telecom Leverages FICX to Empower Secure Payments Across 40,000+ WFH Agents
This guide will help you find the right Digital Self-Service platform — one that will empower your team to transform customer processes into intuitive digital self-service journeys. Get advice and tips for your selection process...
Top Insurer Streamlines Debt Collections to Slash Churn and Lost Revenue While Improving NPS Ratings
This guide will help you find the right Digital Self-Service platform — one that will empower your team to transform customer processes into intuitive digital self-service journeys. Get advice and tips for your selection process...
Leading Bank Partners with FICX to Cut Contact Center Calls and Costs with Digital Self-Service
This guide will help you find the right Digital Self-Service platform — one that will empower your team to transform customer processes into intuitive digital self-service journeys. Get advice and tips for your selection process...
Top Insurer Deploys Digital CX Processes to Deflect Calls and Reduce Data Entry
This guide will help you find the right Digital Self-Service platform — one that will empower your team to transform customer processes into intuitive digital self-service journeys. Get advice and tips for your selection process...
Global Insurer Accelerates Sales and Service Processes with Digital CX Automation
This guide will help you find the right Digital Self-Service platform — one that will empower your team to transform customer processes into intuitive digital self-service journeys. Get advice and tips for your selection process...